Last updated: September 23, 2026
This FAQ provides general information about shopping through zhbysi.shop, operated by Paper Tiger House.
For complete information, please also review the relevant store policies available through our website.
1. Where do you deliver?
We currently provide delivery to eligible destinations throughout Europe.
Actual delivery availability depends on the destination and the shipping options available for the relevant order.
Please enter your delivery address during checkout to confirm whether delivery is currently available to your location.
2. How long does order processing take?
Orders are generally processed within 1–2 business days after they have been successfully placed.
Business days generally exclude weekends and applicable public holidays.
Processing time is separate from transportation and delivery time.
3. How long does delivery take?
After dispatch, estimated delivery generally takes approximately 5–7 business days.
Actual delivery times may vary depending on destination, carrier operations, public holidays, weather, customs procedures or other circumstances affecting transportation.
Delivery estimates are not guaranteed delivery dates.
4. How much does shipping cost?
Applicable shipping charges are displayed during checkout before an order is completed.
Where free shipping is available for an eligible order or destination, this will be shown during checkout.
Customers should review the shipping option and applicable cost before completing their purchase.
5. Can I track my order?
Where tracking is available, tracking information will normally be provided after the order has been dispatched.
Tracking information may require approximately 24–48 hours after dispatch to become active in the carrier's system.
6. What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment availability may vary depending on factors such as:
- Customer destination;
- Order details;
- Order value;
- Currency;
- Delivery method; and
- Payment services currently available through our store.
Only the payment methods displayed during checkout are available for the relevant order.
If a payment method is not displayed during checkout, it is not currently available for that transaction.
7. Are payment methods the same for every customer?
Not necessarily.
Available payment methods may vary according to the customer's destination, order details, currency and the payment services available for the transaction.
Customers should rely on the payment options displayed during checkout for their specific order.
8. Is payment information secure?
Payment transactions may be processed through Shopify and/or applicable payment service providers.
Security and authentication procedures may depend on the payment method selected and the provider involved in the transaction.
Customers should never send sensitive payment credentials to us by email.
Please review our Payment Policy and Privacy Policy for additional information.
9. What should I do if my payment does not work?
If a payment cannot be completed, please check the information entered during checkout and try again.
Where another payment option is displayed during checkout, you may choose another available method.
Payment failure may occur because of authorization requirements, provider restrictions, transaction limits, technical interruptions or security verification.
10. Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
We will attempt to assist where reasonably possible.
Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.
In such cases, the applicable return procedures may apply.
11. What should I do if I entered the wrong delivery address?
Please contact us as soon as possible.
If the order has not yet been dispatched, we may be able to update the delivery information.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
Customers are responsible for providing accurate and complete delivery information during checkout.
12. What happens if my order is delayed?
Delivery estimates may be affected by circumstances outside our direct control, including:
- Carrier delays;
- Weather conditions;
- Public holidays;
- Customs procedures;
- Local delivery conditions; and
- Other transportation disruptions.
If your order is significantly delayed, please contact us and provide your order number so that we can review the available shipment information.
13. What should I do if my order appears to be lost?
If tracking information indicates an unusual delay or you believe your parcel may be lost, please contact us.
We will review the available shipping information and, where appropriate, contact the relevant delivery provider.
Please provide your order number and any relevant tracking information.
14. What should I do if my product arrives damaged?
Please contact us as soon as reasonably possible after discovering the problem.
Where possible, provide:
- Your order number;
- A description of the issue;
- Photographs of the product;
- Photographs of the packaging where relevant; and
- Any other information that may help us review the issue.
Eligible damaged or defective products will be handled in accordance with our Return and Refund Policy and applicable consumer law.
15. What if I receive the wrong product?
Please contact us if the product received does not match your order.
Provide your order number and, where possible, photographs showing the product received.
We will review the issue and provide appropriate instructions.
16. What if something is missing from my order?
If a product, component or accessory included in your order is missing, please contact us.
Provide your order number and details of the missing item.
Photographs of the parcel and its contents may also help us review the issue.
17. Do you offer returns?
Yes.
Eligible customers may request a return under our voluntary 30-day return policy, subject to the conditions stated in our Return and Refund Policy.
The 30-day period generally begins from the date the customer receives the product.
18. Do EU/EEA customers have a right of withdrawal?
Consumers making eligible distance purchases within the European Union or European Economic Area may have a statutory 14-day right of withdrawal, subject to applicable legal conditions and exceptions.
Where the statutory right applies, customers should notify us of their decision to withdraw within the applicable withdrawal period.
Where applicable, the products should then be returned no later than 14 days after informing us of the withdrawal.
Our voluntary return policy does not replace or reduce mandatory consumer rights.
19. How do I request a return?
Please contact us before sending a product back.
Email: support@zhbysi.shop
Telephone: +45 58 72 49 28
Please provide:
- Your order number;
- The email address used for the order;
- The product you wish to return; and
- The reason for the return where relevant.
We will provide the applicable return instructions.
20. Where should I send my return?
Please contact us before sending a return.
Unless we provide a different authorized return address in your return instructions, approved returns should be sent to:
Paper Tiger House
Åboulevard 4, 1. tv
2200 København N
Denmark
Please do not send unauthorized returns or parcels requiring payment upon receipt unless this has been agreed with us in advance.
21. Who pays return shipping costs?
Return shipping responsibility depends on the reason for the return and the rights applicable to the order.
For voluntary returns where the product is not defective or incorrect, the customer may be responsible for return shipping costs unless otherwise stated.
Where a product is defective, damaged, incorrect or otherwise subject to mandatory consumer remedies, return costs will be handled in accordance with applicable law.
Please contact us before returning the product.
22. When will I receive my refund?
For eligible returns under our voluntary return policy, approved refunds are normally processed within 10 days after the return has been reviewed and approved.
For refunds arising from the statutory right of withdrawal or other mandatory consumer rights, refunds will be processed within the period required by applicable law.
Where permitted by law, reimbursement may be withheld until we have received the returned goods or the customer has supplied evidence of having returned the goods, whichever occurs first.
Additional processing time may apply depending on the payment service involved.
23. How will my refund be issued?
Approved refunds will be issued using the applicable refund method available for the original transaction or another appropriate method where necessary.
The exact refund method may depend on the payment method used for the original order and the payment services available for that transaction.
If additional information is required to arrange the refund, we will contact you using the contact information associated with your order.
24. Can I exchange a product?
If you would like to exchange a product, please contact us first.
Exchange availability may depend on product availability and the circumstances of the return.
Where a direct exchange is not available, we may provide instructions regarding the applicable return and refund process.
25. Will I have to pay customs duties or import taxes?
Depending on the destination, customs duties, import taxes or other charges may apply.
Where such charges are not included in the checkout total, they may be payable separately by the customer where permitted by applicable law.
Please review our Shipping and Delivery Policy for more information.
26. Why does the checkout show different options depending on my address?
Shipping and payment options may vary depending on factors such as:
- Country or region;
- Postal code;
- Product;
- Order value;
- Currency;
- Delivery service availability; and
- Payment service availability.
The options displayed during checkout apply to the relevant order.
27. What happens if a delivery cannot be completed?
If delivery cannot be completed because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, failure to collect a parcel or another customer-related reason, the parcel may be returned.
Any refund, reshipment or additional delivery charge will be handled according to the circumstances, our applicable policies and mandatory consumer law.
28. How is my personal information used?
Personal information may be processed where necessary to:
- Process orders;
- Process payments;
- Arrange delivery;
- Provide customer support;
- Process returns and refunds;
- Prevent fraud; and
- Meet applicable legal obligations.
Please review our Privacy Policy for complete information regarding personal data processing.
29. How can I contact customer service?
You can contact us using the following details:
Email: support@zhbysi.shop
Telephone: +45 58 72 49 28
When contacting us regarding an existing order, please include your order number where possible.
30. Who operates this online store?
This online store is operated by:
Company name: Paper Tiger House
CVR number: 45511049
Responsible person: Adriana Patricia Perez Orozco
Registered address:
Åboulevard 4, 1. tv
2200 København N
Denmark
Email: support@zhbysi.shop
Telephone: +45 58 72 49 28