Privacy Policy

Last updated: August 18, 2026

This Privacy Policy describes how Paper Tiger House (“we,” “us,” “our,” or the “Company”) collects, uses, stores, shares and protects personal information when you visit our online store, place an order, make a payment, contact customer service or otherwise interact with our products and services.

Our online store is operated through Shopify. By using our website or services, you acknowledge that your personal information may be processed as described in this Privacy Policy.

Please read this Privacy Policy carefully.

1. Company Information

The company responsible for operating the online store and processing personal information is:

Company name: Paper Tiger House
CVR number: 45511049
Responsible person: Adriana Patricia Perez Orozco

Registered address:
Åboulevard 4, 1. tv
2200 København N
Denmark

Email: support@zhbysi.shop
Telephone: +45 58 72 49 28

For the purposes of applicable data protection law, Paper Tiger House may act as the data controller for personal information processed in connection with the operation of our online store.

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

• Visit or browse our online store;

• Create or manage a customer account where available;

• Add products to your shopping cart;

• Place or manage an order;

• Make or arrange a payment;

• Request delivery or tracking information;

• Contact customer service;

• Request a cancellation, return, exchange or refund;

• Submit a product review or other content;

• Subscribe to marketing communications;

• Interact with our advertisements or promotions; or

• Otherwise use our website or related services.

Our website, online store, customer service functions and related services are collectively referred to as the “Services.”

3. Personal Information We Collect

The personal information we collect depends on how you interact with our Services.

3.1 Contact Information

We may collect:

• Full name;

• Billing address;

• Shipping address;

• Postal code;

• City;

• Country;

• Email address;

• Telephone number; and

• Other contact information you provide.

3.2 Account Information

If customer accounts are available, we may collect:

• Account name;

• Email address;

• Login information;

• Authentication information;

• Saved addresses;

• Account preferences;

• Communication preferences; and

• Order history.

You are responsible for protecting your account credentials and should not share your password or login details with unauthorized persons.

3.3 Order and Transaction Information

When you place or manage an order, we may collect information including:

• Products viewed or purchased;

• Products added to your shopping cart;

• Order number;

• Product quantity;

• Product model or variation;

• Purchase amount;

• Order status;

• Delivery status;

• Tracking information;

• Cancellation information;

• Return information;

• Exchange information;

• Refund information; and

• Correspondence relating to your transaction.

3.4 Payment Information

Depending on the payment method used, payment-related information may include:

• Payment method;

• Payment status;

• Transaction amount;

• Billing information;

• Payment confirmation information;

• Transaction identifiers; and

• Information required to process or verify a refund.

Payment information may be processed directly by Shopify or independent payment service providers.

We may not receive or store complete payment card details where those details are processed directly by an authorized payment provider.

3.5 Customer Service Information

When you contact us, we may collect:

• Your name;

• Email address;

• Telephone number;

• Order number;

• Product information;

• The content of your message;

• Complaint details;

• Return or refund reasons;

• Photographs;

• Videos; and

• Other information you voluntarily provide.

This information may be used to investigate and resolve your request.

3.6 Device and Technical Information

When you access our website, certain technical information may be collected automatically, including:

• IP address;

• Browser type;

• Browser language;

• Device type;

• Operating system;

• Device identifiers;

• Network information;

• Referring website;

• Pages viewed;

• Date and time of access;

• Session information;

• Click and navigation information;

• Cookie identifiers;

• Approximate location derived from your IP address; and

• Website performance or error information.

3.7 Marketing and Preference Information

Where applicable, we may collect:

• Product interests;

• Marketing preferences;

• Advertising interactions;

• Previously viewed products;

• Promotional campaign interactions;

• Customer feedback; and

• Communication preferences.

4. How We Collect Personal Information

We may collect personal information from several sources.

Information You Provide Directly

You may provide information when you:

• Place an order;

• Complete a checkout form;

• Create an account;

• Contact customer service;

• Request a cancellation;

• Request a return or refund;

• Submit a review;

• Subscribe to marketing communications; or

• Otherwise communicate with us.

Information Collected Automatically

Certain information may be collected automatically through technologies including:

• Cookies;

• Pixels;

• Log files;

• Device identifiers;

• Analytics technologies;

• Local storage; and

• Similar technologies.

Information Received From Service Providers

We may receive relevant information from third parties that help us operate our business, including:

• Shopify;

• Payment providers;

• Banks;

• Courier companies;

• Logistics providers;

• Fulfilment providers;

• Website hosting providers;

• Cloud service providers;

• Fraud-prevention providers;

• Analytics providers;

• Marketing providers; and

• Customer support providers.

5. How We Use Personal Information

We may use personal information for purposes including:

• Operating and maintaining our online store;

• Processing and confirming orders;

• Processing or verifying payments;

• Arranging fulfilment;

• Shipping and delivering products;

• Providing tracking information;

• Managing customer accounts;

• Communicating about orders;

• Processing cancellations;

• Processing returns, exchanges and refunds;

• Responding to customer enquiries;

• Providing product support;

• Managing complaints;

• Preventing fraud;

• Detecting unauthorized transactions;

• Protecting account and website security;

• Maintaining accounting and transaction records;

• Improving our website;

• Understanding how customers use our Services;

• Improving customer service;

• Personalizing the shopping experience;

• Sending marketing communications where legally permitted;

• Measuring marketing or advertising performance;

• Complying with legal, accounting and tax obligations;

• Establishing or defending legal claims; and

• Protecting our rights, customers and service providers.

6. Legal Bases for Processing

Where the General Data Protection Regulation (“GDPR”), European Economic Area data protection rules or similar laws apply, we may process personal information on one or more of the following legal bases.

Performance of a Contract

Processing may be necessary to:

• Accept and process an order;

• Receive or verify payment;

• Deliver products;

• Provide customer support;

• Process a cancellation;

• Process a return or refund; or

• Perform another service requested by you.

Legal Obligation

We may process or retain information where necessary to comply with:

• Accounting obligations;

• Tax requirements;

• Consumer protection requirements;

• Regulatory obligations;

• Court orders; or

• Other applicable legal requirements.

Legitimate Interests

Where permitted by law, we may process information for legitimate business purposes including:

• Preventing fraud;

• Protecting website security;

• Improving our Services;

• Managing customer relationships;

• Understanding business performance;

• Responding to customer enquiries; and

• Protecting or defending our legal rights.

Where required, we will consider whether our legitimate interests are outweighed by your rights and freedoms.

Consent

We may rely on your consent where legally required, including for:

• Certain marketing communications;

• Certain advertising technologies;

• Non-essential cookies; and

• Other optional processing activities.

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect processing that was lawful before consent was withdrawn.

7. How We Share Personal Information

We may share personal information where reasonably necessary to operate our Services, complete transactions or comply with applicable law.

Recipients may include:

Shopify and Technology Providers

Our online store is operated using Shopify.

Information submitted through the store may be processed by Shopify and other providers involved in hosting, operating, securing and maintaining the online store.

Payment Providers

Payment-related information may be shared with:

• Payment processors;

• Banks;

• Payment networks;

• Fraud-prevention providers; and

• Other providers necessary to complete or secure a transaction.

Shipping and Fulfilment Providers

To fulfil and deliver your order, we may share relevant information with:

• Warehouses;

• Fulfilment providers;

• Postal services;

• Courier companies;

• Logistics providers; and

• Delivery tracking services.

Information provided may include:

• Recipient name;

• Delivery address;

• Postal code;

• Telephone number;

• Email address;

• Order reference;

• Package information; and

• Delivery instructions.

Customer Service Providers

Where applicable, information may be shared with service providers that assist us with customer enquiries, complaints, returns or refunds.

Analytics and Marketing Providers

Where permitted by law, information may be shared with analytics, advertising or marketing providers to:

• Analyze website performance;

• Measure advertising effectiveness;

• Understand customer interests; and

• Improve marketing activities.

Professional Advisers

We may share information where reasonably necessary with:

• Accountants;

• Lawyers;

• Auditors;

• Insurers; and

• Other professional advisers.

Government and Legal Authorities

We may disclose personal information where necessary to:

• Comply with applicable law;

• Respond to a court order or lawful request;

• Assist law enforcement;

• Protect our legal rights;

• Prevent fraud; or

• Protect the rights or safety of customers or others.

8. Shopify

Our online store is powered by Shopify.

Shopify provides the e-commerce infrastructure that allows us to offer products and services to customers online.

When you visit our store, browse products or complete a transaction, information may be transmitted to and processed by Shopify to provide, operate, maintain and secure the Shopify platform.

Shopify may also process certain personal information independently in accordance with its own privacy practices and applicable law.

Because Shopify and its service providers may operate internationally, information may be processed outside your country of residence.

9. Payment Processing

Payments may be handled by third-party payment providers.

These providers may process personal information according to their own:

• Privacy policies;

• Security procedures;

• Terms of service; and

• Legal obligations.

We do not require customers to send account passwords or sensitive payment login credentials to us by email.

You should never send passwords or confidential payment credentials through unsecured communication channels.

10. Shipping and Delivery Information

To prepare and deliver your order, we may provide delivery partners with information necessary to complete delivery.

This may include:

• Your name;

• Address;

• Postal code;

• Telephone number;

• Email address;

• Order reference;

• Package details; and

• Delivery instructions.

Courier or logistics providers may contact you to:

• Confirm delivery information;

• Arrange delivery;

• Provide tracking updates;

• Resolve an unsuccessful delivery attempt; or

• Address another delivery-related issue.

11. Cookies and Similar Technologies

Our online store may use cookies and similar technologies.

Cookies may be used to:

• Keep the website functioning properly;

• Maintain your shopping cart;

• Keep you signed in;

• Remember preferences;

• Secure accounts;

• Prevent fraud;

• Analyze website traffic;

• Measure website performance;

• Improve navigation;

• Personalize content; and

• Support advertising or marketing where permitted.

Essential Cookies

Essential cookies may be necessary for functions including:

• Shopping cart management;

• Checkout;

• Payment processing;

• Account login; and

• Website security.

Analytics Cookies

Analytics cookies may help us understand how visitors use our website and which pages or products are viewed.

Advertising Cookies

Where permitted, advertising cookies may be used to measure marketing campaigns or provide advertisements based on customer interests.

Where legally required, non-essential cookies will only be activated after appropriate consent has been obtained.

You may manage cookies through available website cookie controls or your browser settings.

Disabling certain cookies may affect the functionality of the website.

12. Marketing Communications

Where permitted by law, we may send marketing communications if:

• You have provided consent where required;

• The communication is otherwise legally permitted; and

• You have not opted out.

You may stop receiving promotional communications by:

• Using the unsubscribe option contained in a marketing email; or

• Contacting us at support@zhbysi.shop.

Please note that communications directly related to:

• Orders;

• Payments;

• Shipping;

• Delivery;

• Returns;

• Refunds;

• Customer accounts; or

• Security

are service-related communications and may still be sent where necessary.

13. International Data Transfers

Some of our service providers, including e-commerce, technology, payment, analytics or logistics providers, may process personal information outside the country where you live.

Where applicable data protection law requires safeguards for international transfers, appropriate lawful mechanisms may be used.

These may include:

• Adequacy decisions;

• Approved contractual safeguards;

• Technical and organizational protections; or

• Another lawful international transfer mechanism.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Retention periods may depend on:

• The duration of the customer relationship;

• Order fulfilment requirements;

• Shipping and delivery requirements;

• Return and refund periods;

• Accounting obligations;

• Tax obligations;

• Fraud-prevention requirements;

• Dispute resolution;

• Legal limitation periods; and

• The need to establish or defend legal claims.

When personal information is no longer required, it may be:

• Deleted;

• Anonymized; or

• Restricted from further processing where appropriate.

15. Data Security

We use reasonable administrative, organizational and technical measures designed to protect personal information against:

• Unauthorized access;

• Accidental loss;

• Unlawful disclosure;

• Unauthorized alteration;

• Misuse;

• Destruction; and

• Unauthorized processing.

Security measures may include:

• Restricted access;

• Account authentication;

• Secure hosting;

• Encryption where appropriate;

• Fraud monitoring; and

• Use of established service providers.

However, no internet transmission, online service or electronic storage system can be guaranteed to be completely secure.

Customers should avoid sending confidential passwords or sensitive financial credentials through unsecured channels.

16. Your Responsibilities

You should take reasonable steps to protect your personal information.

You should:

• Provide accurate information;

• Keep account details current;

• Protect account passwords;

• Avoid sharing login credentials;

• Notify us if unauthorized account access is suspected;

• Ensure your delivery information is correct; and

• Use secure devices and internet connections where reasonably possible.

17. Children’s Privacy

Our Services are intended for customers who are legally capable of entering into a purchase contract.

We do not knowingly collect personal information from children in violation of applicable law.

Where required, individuals who are not legally able to enter into a purchase contract should use the Services only with appropriate authorization or supervision from a parent or legal guardian.

If you believe a child has provided personal information without appropriate authorization, please contact us at:

support@zhbysi.shop

Where required by law, we will take appropriate steps after reviewing the request.

18. Your Data Protection Rights

Depending on your location and applicable law, you may have rights including the right to:

• Request access to your personal information;

• Request correction of inaccurate personal information;

• Request completion of incomplete information;

• Request deletion of personal information;

• Request restriction of processing;

• Object to certain processing;

• Object to direct marketing;

• Request portability of eligible personal information;

• Withdraw consent; and

• Submit a complaint to a competent data protection authority.

These rights may be subject to legal conditions, limitations or exceptions.

For example, we may need to retain certain information to:

• Complete an order;

• Meet accounting or tax obligations;

• Prevent fraud;

• Resolve disputes; or

• Establish or defend legal claims.

19. Right to Object to Direct Marketing

You may object to the use of your personal information for direct marketing purposes at any time.

After receiving a valid objection, we will stop using the relevant personal information for direct marketing as required by applicable law.

You may also use the unsubscribe function included in marketing communications.

20. How to Exercise Your Privacy Rights

To exercise a privacy or data protection right, please contact:

Email: support@zhbysi.shop
Telephone: +45 58 72 49 28

Please provide sufficient information to identify your request.

We may ask for:

• Your full name;

• Email address associated with your order or account;

• Order number where relevant;

• Description of the request; and

• Information reasonably necessary to verify your identity.

Identity verification may be required before personal information is disclosed, corrected or deleted.

We will respond within the period required by applicable law.

21. Complaints

If you have concerns regarding how we process your personal information, please contact us first so that we can review the matter.

You may contact us at:

Email: support@zhbysi.shop
Telephone: +45 58 72 49 28

Depending on your location and applicable data protection law, you may also have the right to submit a complaint to the competent data protection supervisory authority.

Submitting a complaint to us does not limit other legal rights available to you.

22. Third-Party Websites

Our website may contain links to websites, platforms or services operated independently by third parties.

This Privacy Policy applies to Paper Tiger House and our online store and does not necessarily apply to third-party websites.

We are not responsible for the privacy, security or content practices of independent third parties.

Before providing personal information to an external website, you should review that provider's privacy policy.

The inclusion of a third-party link does not automatically mean that we endorse or control that provider.

23. Business Transfers

If Paper Tiger House is involved in a merger, restructuring, sale, financing, insolvency, acquisition or transfer of business assets, personal information may be disclosed or transferred as part of that transaction where permitted by applicable law.

Any such processing will remain subject to applicable data protection requirements.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time because of:

• Changes in applicable law;

• Regulatory requirements;

• Changes to our Services;

• Changes to Shopify or other service providers;

• Changes to payment or delivery systems;

• Security developments; or

• Changes to our business practices.

The current version will be published through our online store.

The “Last updated” date at the top of this Privacy Policy indicates when the latest version became effective.

25. Contact Information

If you have questions about this Privacy Policy, how we process personal information or how to exercise your privacy rights, please contact:

Paper Tiger House
CVR number: 45511049
Responsible person: Adriana Patricia Perez Orozco

Registered address:
Åboulevard 4, 1. tv
2200 København N
Denmark

Email: support@zhbysi.shop
Telephone: +45 58 72 49 28