Shipping and Delivery Policy

Last updated: August 18, 2026

This Shipping and Delivery Policy explains how orders placed through our online store are processed, shipped and delivered.

Please review this policy before placing an order.

1. Shipping Destinations

We currently ship to eligible destinations throughout Europe.

Shipping availability may vary depending on:

• Destination country;

• Postal code;

• Local carrier coverage;

• Product availability;

• Product characteristics;

• Customs or regulatory restrictions; and

• Available delivery services.

Available shipping options for your order will be shown during checkout where applicable.

We reserve the right to restrict delivery to locations that cannot reasonably or lawfully be served.

2. Order Processing Time

Orders are generally processed within 1–2 business days after they have been successfully placed and confirmed.

Business days generally exclude:

• Saturdays;

• Sundays; and

• Public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next available business day.

Processing time is separate from the estimated shipping or delivery time.

In some circumstances, processing may take longer where:

• Order information needs to be verified;

• Payment requires additional confirmation;

• Cash on Delivery verification is required;

• Delivery information is incomplete or incorrect;

• A product is temporarily unavailable; or

• Additional fraud-prevention or security checks are necessary.

If we require additional information, we may contact you using the email address or telephone number provided with your order.

3. Estimated Delivery Time

After an order has been dispatched, estimated delivery time is generally:

5–7 business days

This delivery period is an estimate and does not include order processing time.

For example, an order may normally require:

1–2 business days for processing + approximately 5–7 business days for delivery after dispatch.

Delivery times are not guaranteed unless expressly stated otherwise.

4. Delivery Delays

Although we make reasonable efforts to ensure timely delivery, delays may occasionally occur.

Possible causes include:

• Carrier congestion;

• Customs inspections;

• Public holidays;

• Severe weather;

• Transportation disruptions;

• Strikes;

• Incorrect or incomplete delivery information;

• Local delivery restrictions;

• Regulatory requirements;

• High seasonal order volumes; or

• Other circumstances outside our reasonable control.

Where a delay occurs, we will make reasonable efforts to assist you and provide available information.

Mandatory consumer rights remain unaffected.

5. Order Confirmation

After successfully placing an order, you will normally receive an order confirmation using the email address provided during checkout.

The confirmation may include:

• Order number;

• Products ordered;

• Order amount;

• Payment method;

• Delivery information; and

• Other relevant order details.

Please review your order confirmation carefully.

If you notice incorrect information, particularly an incorrect delivery address, please contact us as soon as possible.

6. Shipping Confirmation

Once your order has been dispatched, you may receive a shipping confirmation by email.

Where tracking is available, the shipping confirmation may include:

• Carrier name;

• Tracking number;

• Tracking link;

• Dispatch date; and

• Other delivery information.

Please keep your order and shipping confirmation until your order has been successfully delivered.

7. Order Tracking

Where tracking is available, you can use the tracking number or tracking link supplied after dispatch to follow the progress of your shipment.

Please note that tracking information may take approximately 24–48 hours after shipment to become active or display updated information.

This does not necessarily mean that the parcel has not been shipped.

If tracking has not updated for an extended period or you are unable to locate your shipment, please contact us.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully check:

• Recipient name;

• Street address;

• Building or apartment number;

• Postal code;

• City;

• Country; and

• Telephone number

before submitting your order.

If you discover an error after placing your order, contact us as soon as possible.

If the order has not yet been dispatched, we may be able to update the delivery information.

Once a parcel has been shipped, we cannot guarantee that the delivery address can be changed.

9. Incorrect or Incomplete Addresses

If delivery fails because the customer supplied an incorrect or incomplete address, the parcel may:

• Be delayed;

• Be returned to the sender;

• Require redelivery; or

• Be subject to additional carrier charges.

Where permitted by applicable law, the customer may be responsible for reasonable additional shipping or redelivery costs caused directly by incorrect delivery information supplied by the customer.

This does not apply where the delivery problem was caused by our error or the carrier's error.

10. Delivery Attempts

Depending on the local carrier, delivery may require:

• Someone to be present at the delivery address;

• A signature;

• Telephone confirmation;

• Collection from a designated location; or

• Another delivery arrangement.

If the first delivery attempt is unsuccessful, the carrier may:

• Attempt delivery again;

• Contact the recipient;

• Leave delivery instructions; or

• Hold the parcel at a local collection location.

Customers should follow the carrier's instructions where appropriate.

11. Cash on Delivery Orders

Where available, Cash on Delivery (COD) may be offered for eligible destinations and orders.

If Cash on Delivery is selected, payment will generally be collected when the parcel is delivered.

COD availability may depend on:

• Destination country;

• Postal code;

• Carrier;

• Product;

• Order value; and

• Delivery method.

If Cash on Delivery is not available for your order, it will not normally appear as an available option during checkout.

Certain COD orders may require confirmation before dispatch.

We may contact you to confirm:

• Your name;

• Telephone number;

• Delivery address;

• Order details; and

• Your intention to accept the parcel.

12. Refused Cash on Delivery Parcels

If you no longer wish to receive a Cash on Delivery order, please contact us as soon as possible before the parcel is dispatched.

Repeated or unjustified refusal of COD parcels may result in restrictions on future COD orders where permitted by applicable law.

Nothing in this section limits any statutory cancellation, withdrawal, return or consumer protection rights available to you.

13. Customs, VAT and Import Charges

Orders shipped across national borders may be subject to:

• VAT;

• Customs duties;

• Import taxes;

• Clearance fees;

• Administrative charges; or

• Other charges imposed by the destination country.

Where such charges are included in the purchase price, this should be indicated during checkout or otherwise communicated before purchase.

Unless expressly stated otherwise, additional customs duties, import taxes or similar charges imposed independently by authorities in the destination country may be the customer's responsibility where permitted by applicable law.

Customs requirements vary between countries and may affect delivery time.

We do not control customs authorities or the time required for customs clearance.

14. Risk During Delivery

For consumer orders, the risk of loss or damage will generally pass to the customer when the customer, or another person nominated by the customer other than the carrier, takes physical possession of the goods, subject to applicable consumer law.

If you independently appoint a carrier that was not offered by us, different rules may apply in accordance with applicable law.

Nothing in this policy reduces any mandatory consumer rights.

15. Lost Parcels

If you believe that your parcel may be lost, please first:

• Check the tracking information;

• Confirm that the delivery address is correct;

• Check with household members;

• Check reception areas or designated safe locations;

• Check any delivery notice left by the carrier; and

• Contact the local carrier where appropriate.

If the parcel still cannot be located, please contact us and provide your order number.

We may contact the carrier or logistics provider to investigate.

If a shipment is confirmed as lost, we will provide an appropriate solution in accordance with applicable consumer law and our store policies.

Depending on the circumstances, this may include:

• Replacement shipment; or

• Refund.

16. Damaged Parcels

Please inspect your parcel and product as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, please contact us promptly.

Where possible, please provide:

• Your order number;

• Description of the damage;

• Photographs of the product;

• Photographs of the outer packaging;

• Photograph of the shipping label; and

• Video evidence where useful.

Please keep the original product and packaging until the issue has been reviewed.

Where damage occurred before or during delivery and is not attributable to the customer, we will provide an appropriate remedy in accordance with applicable consumer law and our Return and Refund Policy.

17. Incorrect Products

If you receive a product different from the product you ordered, please contact us promptly.

Please provide:

• Your order number;

• Description of the product received;

• Clear photographs of the product; and

• Photograph of the shipping label where relevant.

After reviewing the issue, we may arrange an appropriate:

• Replacement;

• Return; or

• Refund.

Reasonable return shipping costs resulting from an incorrect product supplied by us will be handled in accordance with our Return and Refund Policy and applicable law.

18. Missing Products or Components

If an order arrives with products, accessories or components missing, please contact us promptly.

Where possible, provide:

• Order number;

• Photographs of all products received;

• Photographs of the outer packaging; and

• Photograph of the shipping label.

We will review the matter and provide an appropriate solution.

19. Unclaimed Parcels

If a parcel is not collected or accepted within the period specified by the carrier, it may be returned to us or another designated return location.

Please contact us if your parcel has been returned because it was not collected.

Any reshipping charges or refund deductions will be handled according to:

• The reason for the failed delivery;

• Applicable carrier costs;

• Our Return and Refund Policy; and

• Mandatory consumer law.

We will not impose charges that are prohibited under applicable law.

20. Changing or Cancelling an Order

If you wish to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to assist you.

However, once an order:

• Has entered processing;

• Has been packed;

• Has been transferred to the carrier; or

• Has already been dispatched,

we may no longer be able to modify or cancel the shipment.

Any applicable statutory cancellation or withdrawal rights remain unaffected.

21. Returns After Delivery

Returns, exchanges and refunds are governed by our Return and Refund Policy.

Eligible customers may have access to our voluntary 30-day return policy, subject to the conditions stated in that policy.

Consumers in the European Union or European Economic Area may also have a statutory 14-day right of withdrawal for eligible distance purchases, subject to applicable legal conditions and exceptions.

Please review our Return and Refund Policy before sending any product back.

Do not return a product without first contacting us and receiving the appropriate return instructions.

22. Customer Responsibilities

To help ensure successful delivery, customers should:

• Provide accurate contact information;

• Provide a complete delivery address;

• Ensure that the delivery location can receive parcels;

• Monitor available tracking information;

• Respond to reasonable carrier communications;

• Collect parcels where collection is required; and

• Contact us promptly if a delivery problem occurs.

23. Events Outside Our Reasonable Control

We are not responsible for delays caused solely by circumstances outside our reasonable control, to the extent permitted by law.

Such circumstances may include:

• Natural disasters;

• Severe weather;

• War or civil disturbance;

• Government restrictions;

• Strikes;

• Transportation disruptions;

• Customs restrictions;

• Telecommunications failures;

• Carrier network interruptions; or

• Other extraordinary events.

Where such an event affects an order, we will take reasonable steps to reduce the impact where possible.

Mandatory consumer rights remain unaffected.

24. Changes to This Shipping Policy

We may update this Shipping and Delivery Policy from time to time to reflect:

• Changes to shipping destinations;

• Changes to carrier services;

• Changes to delivery times;

• Changes to fulfilment arrangements;

• Changes to customs requirements;

• Operational changes; or

• Applicable legal or regulatory requirements.

The latest version will be published through our online store.

The “Last updated” date at the top of this policy indicates when the latest version became effective.

25. Contact Information

If you have questions about shipping, delivery, tracking or an order, please contact:

Paper Tiger House
CVR number: 45511049
Responsible person: Adriana Patricia Perez Orozco

Registered address:
Åboulevard 4, 1. tv
2200 København N
Denmark

Email: support@zhbysi.shop
Telephone: +45 58 72 49 28