Return and Refund Policy

Last updated: August 18, 2026

This Return and Refund Policy applies to purchases made from our online store operated by Paper Tiger House.

We want customers to shop with confidence. Please read the following policy carefully before requesting a return, exchange or refund.

1. 30-Day Return Policy

In addition to any mandatory rights available under applicable consumer law, we offer eligible customers a 30-day voluntary return period.

You may request a return within 30 days after receiving your order.

To be eligible for a return under our voluntary return policy, the product should generally:

• Be in the same condition in which it was received;

• Be unused, unworn and undamaged;

• Include all original accessories, components, manuals and other items supplied with the product;

• Be returned in its original packaging where reasonably possible; and

• Be accompanied by a receipt, order confirmation or other valid proof of purchase.

Products that are damaged, incomplete or significantly used beyond what is reasonably necessary to inspect them may not qualify for a full refund, except where mandatory consumer rights apply.

2. How to Request a Return

Before returning any product, please contact us first:

Email: support@zhbysi.shop
Telephone: +45 58 72 49 28

Please provide:

• Your full name;

• Order number;

• Email address used to place the order;

• Product you wish to return;

• Reason for the return; and

• Photographs or videos where the return concerns damage, defects or an incorrect product.

After reviewing your request, we will provide return authorization and appropriate return instructions.

Please do not send products back without first contacting us and receiving return instructions.

Unauthorized returns may experience delays in processing.

3. Return Address

Approved returns must be sent according to the return instructions provided by our customer service team.

Our registered business address is:

Paper Tiger House
Åboulevard 4, 1. tv
2200 København N
Denmark

Please contact us before sending a return, as the appropriate return destination may depend on the product, order and circumstances of the return.

Parcels sent on a cash-on-delivery or postage-due basis without our prior written approval may be refused.

4. Damaged, Defective or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

Contact us promptly if:

• The product arrives damaged;

• The product is defective;

• You receive the wrong product;

• Parts, accessories or components are missing; or

• The parcel shows significant damage during transportation.

Please provide your order number together with clear photographs or videos showing the issue where reasonably possible.

After reviewing the information, we will provide an appropriate solution in accordance with applicable consumer law. Depending on the circumstances, this may include:

• Repair;

• Replacement;

• Return;

• Partial refund; or

• Full refund.

Where a return is required because the product is defective, damaged, incorrect or otherwise non-conforming due to an error attributable to us, the customer will not be required to bear reasonable return shipping costs.

5. European Union and European Economic Area 14-Day Right of Withdrawal

Consumers purchasing eligible goods online in the European Union or European Economic Area may have a statutory right to withdraw from the purchase within 14 days without giving a reason, subject to applicable legal exceptions.

For goods, the withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, receives the goods.

To exercise your right of withdrawal, you must inform us of your decision before the applicable withdrawal period expires.

You may contact us at:

Email: support@zhbysi.shop
Telephone: +45 58 72 49 28

Your statement should clearly communicate your decision to withdraw from the purchase.

After notifying us of your withdrawal, the goods must be returned without undue delay and within the period required by applicable law.

We will provide the appropriate return instructions after receiving your withdrawal request.

6. Return Shipping Costs

14-Day Statutory Withdrawal

Where a consumer exercises an applicable statutory right of withdrawal because they have changed their mind, the consumer is generally responsible for the direct cost of returning the goods, provided that this responsibility has been properly communicated before purchase.

Return costs may include:

• Postage;

• Courier charges;

• Appropriate packaging costs; and

• Other direct transportation costs necessary to return the product.

We recommend using a secure, trackable shipping service and keeping your shipping receipt and tracking number until your return has been completed.

Defective, Damaged or Incorrect Products

We will bear or reimburse reasonable return shipping costs where the return results from:

• A defective or non-conforming product;

• Damage occurring before or during delivery;

• An incorrect product supplied by us;

• Missing components or accessories; or

• Another confirmed error attributable to us.

Please contact us before returning such products so that we can provide the appropriate instructions.

Voluntary Returns

For change-of-mind returns made under our voluntary 30-day return policy, the customer is generally responsible for return shipping costs unless we expressly agree otherwise or applicable law requires us to bear those costs.

7. Condition of Returned Products

Customers may inspect a product to determine its nature, characteristics and functionality.

For returns made under statutory withdrawal rights, customers may be responsible for any reduction in the value of the product caused by handling beyond what is reasonably necessary to inspect the product.

For voluntary returns outside the statutory withdrawal period, products should generally be unused, undamaged and returned with their original accessories and components.

We reserve the right, where permitted by applicable law, to reduce a refund to reflect a proven reduction in value caused by unnecessary handling, damage or missing components.

8. Non-Returnable Products and Exceptions

Certain products may be excluded from voluntary returns or statutory withdrawal rights where permitted by applicable law.

These may include:

• Goods made to the customer's specifications or clearly personalized;

• Goods that deteriorate or expire rapidly;

• Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;

• Goods that become inseparably mixed with other products after delivery;

• Sealed audio, video or software products after the seal has been removed;

• Hazardous materials, flammable liquids or gases where return transportation is legally restricted; and

• Other products or services excluded from withdrawal rights under applicable law.

These exclusions do not limit mandatory rights relating to products that are defective, damaged, incorrect or otherwise non-conforming.

If you are unsure whether a product is eligible for return, please contact us before sending it back.

9. Sale and Promotional Items

Products purchased during a sale or promotion may generally be returned under the same statutory consumer rights that apply to products purchased at the regular price.

Any additional voluntary return restrictions relating to particular clearance, final-sale or promotional products will apply only where permitted by law and clearly communicated before purchase.

Mandatory rights concerning defective or non-conforming goods remain unaffected.

10. Exchanges

If you wish to exchange a product for another model, size, specification or variation, please contact us.

Depending on product availability, we may:

• Arrange a direct exchange; or

• Ask you to return the original product and place a new order.

Products requested for exchange remain subject to the eligibility requirements of this Return and Refund Policy.

11. Return Inspection

After receiving a returned product, we will inspect it to confirm:

• The identity of the returned product;

• Its condition;

• Whether all relevant accessories and components are included;

• The reason for return; and

• Whether the applicable return requirements have been satisfied.

We will notify you when the return has been reviewed and advise you whether the refund has been approved.

If additional information is required, we may contact you before completing the return process.

12. Refunds Under the Statutory Right of Withdrawal

Where a valid statutory withdrawal right applies, we will reimburse the payments required by applicable consumer law, including the cost of our least expensive standard delivery option originally offered for the order.

If you selected a more expensive delivery method, such as express or expedited shipping, additional delivery costs exceeding the price of our standard delivery option may not be refunded.

Eligible refunds will be processed without undue delay and within the period required by applicable law.

For physical goods, we may withhold reimbursement until:

• We receive the returned goods; or

• You provide satisfactory evidence that the goods have been returned,

whichever occurs first, where permitted by applicable law.

Unless otherwise agreed, the refund will normally be made using the same payment method used for the original transaction.

You will not be charged a refund processing fee for exercising a valid statutory withdrawal right.

13. Refunds Under Our Voluntary 30-Day Return Policy

For eligible returns made under our voluntary 30-day return policy, we will notify you after the returned product has been received and inspected.

If the refund is approved, it will normally be submitted to the original payment method within 10 business days after approval.

Please note that banks, payment providers and financial institutions may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since we confirmed approval of your refund, please contact us at:

Email: support@zhbysi.shop

14. Original Shipping Charges

For voluntary change-of-mind returns outside any applicable statutory withdrawal right, original shipping charges are generally non-refundable unless otherwise required by applicable law.

Where a statutory withdrawal right applies, eligible standard outbound delivery costs will be reimbursed as required by applicable law.

Additional costs resulting from the customer's choice of express, premium or expedited shipping may not be refundable beyond the cost of the least expensive standard delivery option offered.

15. Order Cancellation

If you wish to cancel or modify an order before it has been dispatched, please contact us as soon as possible.

We will make reasonable efforts to accommodate the request, but we cannot guarantee that an order can be changed or cancelled once processing or shipment has begun.

If the order has already been dispatched, the applicable return or statutory withdrawal procedure may need to be followed.

Nothing in this section limits any mandatory cancellation or withdrawal rights available under applicable consumer law.

16. Refused or Unclaimed Parcels

If a parcel is refused or remains unclaimed, please contact us as soon as possible.

Any refund or additional shipping charge will be determined according to the circumstances of the order and applicable consumer law.

Refusing delivery does not necessarily replace the requirement to clearly notify us when exercising a statutory right of withdrawal.

17. Refund Method

Approved refunds will generally be returned using the original payment method where reasonably possible.

If the original payment method cannot be used, including certain Cash on Delivery transactions where applicable, we may contact you to arrange an appropriate alternative refund method.

For security reasons, we may request information reasonably necessary to verify the customer and process the refund.

Please never send account passwords or sensitive payment login credentials by email.

18. Mandatory Consumer Rights

This Return and Refund Policy is intended to operate in addition to mandatory consumer rights available under applicable law.

Nothing in this policy is intended to exclude, restrict or reduce any consumer right that cannot legally be excluded or limited.

Where any provision of this policy conflicts with mandatory consumer protection law, the applicable mandatory legal requirement will take precedence.

19. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our business practices, return procedures or applicable legal requirements.

The latest version will be published through our online store.

The “Last updated” date at the top of this policy indicates when the latest version became effective.

20. Company and Contact Information

If you have questions regarding a return, refund, damaged product or order, please contact:

Company name: Paper Tiger House
CVR number: 45511049
Responsible person: Adriana Patricia Perez Orozco

Registered address:
Åboulevard 4, 1. tv
2200 København N
Denmark

Email: support@zhbysi.shop
Telephone: +45 58 72 49 28