Terms of Service

Last updated: August 18, 2026

1. Introduction

Welcome to our online store.

This website and online store are operated by Paper Tiger House. Throughout these Terms of Service, the terms “we,” “us,” “our,” “the Company” and similar expressions refer to Paper Tiger House.

We provide access to this website, our online store, products, product information, content, tools, functions and related customer services, collectively referred to as the “Services.”

Our online store is powered by Shopify, which provides the technical e-commerce infrastructure through which we offer our products and Services.

These Terms of Service (“Terms”) govern your access to and use of the Services, including purchases made through our online store.

Our:

• Privacy Policy;

• Return and Refund Policy;

• Shipping Policy;

• Payment Policy; and

• Other policies displayed through our online store

may also form part of the agreement between you and us where applicable.

Please read these Terms carefully before accessing or using the Services.

By visiting our website, creating an account, placing an order or otherwise using the Services, you agree to comply with these Terms.

If you do not agree with these Terms, you should not use the Services.

Nothing in these Terms is intended to exclude, restrict or reduce any mandatory consumer right that cannot legally be excluded or limited.

2. Company Information

The Services are operated by:

Company name: Paper Tiger House
CVR number: 45511049
Responsible person: Adriana Patricia Perez Orozco

Registered address:
Åboulevard 4, 1. tv
2200 København N
Denmark

Email: support@zhbysi.shop
Telephone: +45 58 72 49 28

3. Eligibility to Use the Services

You may use the Services only if you are legally capable of entering into a binding contract under the law applicable to you.

By using the Services or placing an order, you confirm that:

• You have the legal capacity to enter into a purchase agreement;

• The information you provide is accurate;

• You will use the Services only for lawful purposes; and

• Your use of the Services will comply with these Terms and applicable law.

Where permitted by applicable law, a minor may use the Services only with appropriate involvement or supervision from a parent or legal guardian.

4. Customer Accounts

Certain features of our Services may allow or require you to create a customer account.

When creating an account or placing an order, you may be asked to provide information including:

• Your name;

• Email address;

• Telephone number;

• Billing address;

• Delivery address;

• Account credentials; and

• Other information reasonably necessary to provide the Services.

You agree that information provided by you will be accurate, current and complete.

You are responsible for protecting your account credentials and maintaining the confidentiality of your password.

You must notify us promptly if you suspect that:

• Your account has been accessed without authorization;

• Your password has been compromised; or

• Unauthorized activity has occurred through your account.

You may not sell, transfer or provide another person with unauthorized access to your customer account.

5. Product Information

We make reasonable efforts to ensure that product information displayed through our online store is accurate and up to date.

Product information may include:

• Product descriptions;

• Specifications;

• Features;

• Dimensions;

• Compatibility information;

• Product images;

• Prices; and

• Availability.

However, there may occasionally be differences between the information displayed online and the physical product.

For example, product appearance may vary slightly because of:

• Screen settings;

• Device type;

• Lighting conditions;

• Photography;

• Manufacturing variations; or

• Minor product updates.

Product images are generally provided for reference purposes.

Nothing in this section affects your mandatory rights where a product is materially different from its description, defective or otherwise does not conform to the purchase contract.

6. Product Availability

All products are offered subject to availability.

Adding a product to your shopping cart does not:

• Reserve the product;

• Guarantee availability; or

• Constitute acceptance of an order.

A product may become unavailable before your order is processed.

If an ordered product becomes unavailable, we may, as appropriate:

• Contact you;

• Cancel the affected product;

• Offer an appropriate alternative where you agree; or

• Refund any amount already paid for the unavailable product.

7. Placing an Order

When you submit an order through our online store, you are offering to purchase the selected products subject to these Terms.

Before submitting your order, you should carefully review:

• Products selected;

• Product quantities;

• Product variations or models;

• Billing information;

• Delivery address;

• Payment method; and

• Total amount payable.

You are responsible for providing accurate order information.

An automated order confirmation or acknowledgment confirms that we have received your order. It does not necessarily mean that the order has been finally accepted.

A binding purchase agreement will normally arise when we expressly accept the order, confirm dispatch or otherwise confirm that the order has been accepted.

8. Order Changes and Cancellation

If you wish to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an order can be changed or cancelled after it:

• Has entered processing;

• Has been prepared for shipment; or

• Has already been dispatched.

This does not limit any statutory cancellation or withdrawal right that may apply to your purchase.

9. Our Right to Refuse or Cancel an Order

We may refuse, delay or cancel an order where reasonably necessary, including where:

• The product is unavailable;

• Payment cannot be authorized or verified;

• Incorrect billing information has been supplied;

• Incorrect or incomplete delivery information has been supplied;

• Fraudulent or unauthorized activity is suspected;

• An obvious pricing or product-information error has occurred;

• Applicable purchase restrictions have been exceeded;

• Delivery to the requested destination is unavailable; or

• Processing the transaction would violate applicable law.

Where we cancel an order after receiving payment, we will refund the appropriate amount in accordance with applicable law and our Return and Refund Policy.

10. Personal Purchases and Resale

Unless otherwise agreed in writing, products sold through our online store are intended primarily for lawful personal or household purchases.

You must not use the Services to purchase products for:

• Fraudulent transactions;

• Unauthorized commercial resale;

• Unlawful export;

• Sanctions evasion;

• Misrepresentation; or

• Any other unlawful purpose.

We may reasonably restrict order quantities where we believe that a transaction involves fraud, unauthorized resale or another improper purpose.

11. Prices

Product prices are displayed through our online store.

The price applicable to an order will generally be the price displayed when the order is submitted, subject to correction of obvious errors where permitted by law.

Prices may change from time to time.

A price change will not normally affect an order that has already been validly accepted.

The final amount payable will be displayed during checkout before the order is submitted.

12. Promotions and Discounts

We may occasionally offer:

• Discount codes;

• Promotional prices;

• Limited-time offers;

• Product bundles; or

• Other promotions.

Promotions may be subject to separate conditions relating to matters such as:

• Eligibility;

• Promotional period;

• Eligible products;

• Minimum purchase amount;

• Geographic availability; and

• Usage limits.

Unless otherwise stated, promotional offers cannot necessarily be combined.

We may withdraw or modify a promotion where reasonably necessary, but this will not normally affect orders already accepted under the applicable promotion.

13. Taxes, Customs and Additional Charges

Applicable taxes and charges may be displayed during checkout where required and reasonably possible.

Orders shipped internationally may be subject to:

• VAT;

• Customs duties;

• Import taxes;

• Clearance charges;

• Administrative fees; or

• Other charges imposed by authorities in the destination country.

Whether such charges are included in the purchase price will depend on what is displayed or communicated during checkout.

Where additional import charges are not included in the purchase price, customers may be responsible for them as permitted by applicable law.

14. Payment

You agree to provide accurate payment and billing information.

By submitting a payment through the Services, you confirm that:

• You are authorized to use the selected payment method;

• The information provided is accurate; and

• You authorize the relevant payment provider to process the transaction.

Available payment methods are those displayed during checkout.

Payment methods may vary depending on:

• Country;

• Currency;

• Order value;

• Product;

• Delivery method; and

• Payment-provider availability.

Payments may be processed by Shopify or independent payment service providers.

We may delay or cancel an order if payment cannot reasonably be authorized or verified.

15. Payment Security

Payments processed by third-party providers are subject to the security systems, terms and privacy practices of those providers.

We will never require you to send your account password or sensitive payment login credentials to us through unsecured email.

You should take reasonable precautions to protect:

• Account passwords;

• Payment credentials;

• Verification codes; and

• Other confidential financial information.

16. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery dates and delivery periods shown through the Services are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances including:

• Carrier delays;

• Customs inspections;

• Public holidays;

• Severe weather;

• Transportation interruptions;

• Incorrect delivery information;

• Regulatory restrictions;

• Strikes; or

• Other events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address.

If delivery fails because of incorrect or incomplete information supplied by you, reasonable additional delivery or reshipping costs may be charged where permitted by applicable law.

For consumer purchases, risk of loss or damage will pass in accordance with applicable consumer law.

17. Returns and Refunds

Returns, exchanges, cancellations and refunds are governed by our Return and Refund Policy.

Our voluntary return policy provides eligible customers with a 30-day return period, subject to the conditions stated in that policy.

This voluntary return policy operates in addition to any mandatory consumer rights and does not replace or reduce them.

18. EU/EEA 14-Day Right of Withdrawal

Consumers making eligible distance purchases within the European Union or European Economic Area may have a statutory right to withdraw from the purchase within 14 days without giving a reason, subject to applicable legal exceptions.

Where this statutory right applies:

• You must notify us within the applicable withdrawal period;

• Goods must be returned within the applicable legal period;

• You may be responsible for the direct cost of returning goods where this has been properly communicated; and

• Refunds will be processed in accordance with applicable law.

Please refer to our Return and Refund Policy for further information.

Nothing in these Terms limits any mandatory right relating to defective, damaged, incorrect or non-conforming goods.

19. Refunds

Approved refunds will normally be returned using the original payment method unless another method is agreed or required.

Refund processing time may depend on:

• Reason for the refund;

• Applicable return procedure;

• Payment method;

• Date the returned product is received;

• Date proof of return is provided; and

• Processing time of the relevant payment provider.

Where a statutory withdrawal right applies, refunds will be handled within the period required by applicable law.

For physical goods, reimbursement may be withheld until the goods are received or until sufficient evidence of return has been provided where applicable law allows this.

20. Intellectual Property

Content provided through the Services may be protected by copyright, trademark and other intellectual property laws.

Protected content may include:

• Company names;

• Brand names;

• Logos;

• Product names;

• Product descriptions;

• Photographs;

• Graphics;

• Videos;

• Text;

• Website designs;

• Website layouts;

• Software;

• Icons; and

• Other materials.

Such content may belong to Paper Tiger House, Shopify, our licensors, service providers or other rights holders.

Unless otherwise authorized, you may use website content only for personal and lawful purposes.

Without prior authorization, you must not:

• Copy or reproduce protected content for commercial purposes;

• Modify or adapt protected content;

• Republish or distribute protected materials;

• Sell or commercially exploit our website content;

• Remove copyright, trademark or ownership notices;

• Misrepresent the source of content; or

• Use protected trademarks or brand materials without permission.

Nothing in these Terms transfers ownership of intellectual property to you.

21. Customer Reviews and Submitted Content

Where the Services allow you to submit:

• Reviews;

• Comments;

• Photographs;

• Videos;

• Suggestions; or

• Other content,

you remain responsible for the content you submit.

You confirm that content submitted by you:

• Is accurate to the best of your knowledge;

• Is owned by you or used with appropriate permission;

• Does not infringe another person's rights;

• Is not unlawful or fraudulent;

• Is not defamatory, abusive or obscene;

• Does not contain malicious software; and

• Complies with applicable law.

To the extent necessary to operate, display and promote our Services, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish and display content voluntarily submitted by you, subject to applicable law.

You retain ownership of your original content.

We may remove content that violates these Terms, applicable law or another person's rights.

22. Shopify

Our online store uses Shopify's e-commerce platform.

Unless expressly stated otherwise, products offered through our store are sold by Paper Tiger House, not Shopify.

Shopify provides technological infrastructure and may independently process certain information according to its own terms, privacy policies and applicable law.

Questions relating specifically to an order placed with us should normally be directed to Paper Tiger House.

23. Third-Party Tools and Services

The Services may include tools, functions or integrations provided by independent third parties.

We may not own or control these third-party services.

Your use of a third-party service may be subject to that provider's:

• Terms;

• Privacy policy;

• Fees; and

• Operating conditions.

You should review the applicable terms before using a third-party service.

To the extent permitted by law, we are not responsible for losses caused exclusively by independent third-party services outside our reasonable control.

24. Third-Party Links

Our website may contain links to websites, applications or services operated by third parties.

The inclusion of such links does not necessarily mean that we:

• Control the third party;

• Endorse the third party;

• Guarantee its products or services; or

• Accept responsibility for its content.

When you leave our website, the relevant third party's terms and privacy policies may apply.

Transactions completed directly with an independent third party are generally between you and that third party.

25. Privacy

Personal information collected through the Services is processed in accordance with our Privacy Policy.

Our Privacy Policy explains matters including:

• What personal information we collect;

• How we collect it;

• Why we process it;

• Who we may share it with;

• Data retention;

• International data transfers;

• Cookies and similar technologies; and

• Rights available to customers.

Because Shopify hosts our online store, Shopify and other service providers may also process personal information required to provide the Services.

26. Errors and Corrections

Information displayed through our Services may occasionally contain:

• Typographical errors;

• Pricing errors;

• Incorrect product information;

• Incorrect availability information;

• Incorrect delivery estimates; or

• Other inaccuracies.

We may correct inaccurate information when an error is identified.

If an obvious error materially affects an order, we may contact you and, where appropriate:

• Offer to proceed using corrected information;

• Provide an appropriate alternative; or

• Cancel the affected order and issue an appropriate refund.

Nothing in this section limits mandatory consumer rights.

27. Prohibited Uses

You must not use the Services:

• For unlawful or fraudulent purposes;

• To violate applicable laws or regulations;

• To infringe intellectual property rights;

• To violate another person's privacy;

• To harass, threaten, abuse or defame another person;

• To impersonate another person or organization;

• To provide materially false or misleading information;

• To distribute spam or unauthorized advertising;

• To upload or distribute viruses or malicious code;

• To gain unauthorized access to accounts or systems;

• To interfere with website security;

• To disrupt the operation of the Services;

• To unlawfully collect personal information;

• To bypass security or technical restrictions; or

• To commercially exploit the Services without authorization.

We may investigate suspected misuse and restrict access where reasonably necessary.

Unlawful activity may be reported to appropriate authorities where required or permitted by law.

28. Automated Access

Automated software, robots, artificial intelligence agents or other automated systems must not access the Services in a manner that:

• Circumvents security controls;

• Bypasses CAPTCHA systems;

• Ignores technical access restrictions;

• Scrapes protected or personal information without authorization;

• Gains unauthorized access to accounts;

• Interferes with website performance; or

• Otherwise violates these Terms or applicable law.

We may use reasonable technical measures to protect the Services against unauthorized automated access.

29. Suspension and Termination

We may suspend or terminate access to all or part of the Services where reasonably necessary, including where:

• These Terms have been materially breached;

• Fraud or unlawful activity is suspected;

• Website or account security is threatened;

• An account creates a material risk to other customers or third parties; or

• We are required to do so by law.

Where reasonably possible and legally appropriate, we may provide notice before suspension or termination.

Termination will not affect rights or obligations that arose before termination.

Sections intended by their nature to continue after termination, including provisions concerning intellectual property, privacy, liability and disputes, will remain effective.

30. Availability of the Services

We make reasonable efforts to keep the Services available, accurate and secure.

However, we do not guarantee that the website will always be:

• Uninterrupted;

• Free from technical faults;

• Compatible with every device or browser;

• Completely free of temporary errors; or

• Available at all times.

We may temporarily suspend or modify website functionality for:

• Maintenance;

• Security;

• Technical updates;

• System improvements; or

• Other legitimate operational reasons.

Nothing in this section limits mandatory rights relating to products or purchases.

31. Limitation of Liability

To the maximum extent permitted by applicable law, Paper Tiger House will not be liable for indirect or consequential losses that were not reasonably foreseeable when the relevant contract was formed.

Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.

In particular, nothing in these Terms is intended to exclude or limit liability for:

• Fraud;

• Fraudulent misrepresentation;

• Intentional misconduct;

• Death or personal injury where liability cannot legally be excluded;

• Mandatory product liability;

• Gross negligence where applicable law prevents exclusion;

• Violation of non-waivable consumer rights; or

• Any other liability that cannot legally be restricted.

Your mandatory consumer rights remain unaffected.

32. Responsibility for Breaches

To the extent permitted by applicable law, you may be responsible for reasonable losses or claims resulting directly from:

• Your unlawful use of the Services;

• A material breach of these Terms;

• Infringement of another person's rights; or

• Content submitted by you without the necessary rights or authorization.

You will not be responsible for losses caused by our own unlawful conduct, breach or negligence.

33. Events Outside Our Reasonable Control

We will not be responsible for a failure or delay caused by circumstances outside our reasonable control, to the extent permitted by applicable law.

Such events may include:

• Natural disasters;

• Extreme weather;

• War;

• Civil unrest;

• Government action;

• Epidemics;

• Strikes;

• Transportation disruption;

• Telecommunications failures;

• Power outages;

• Customs restrictions; or

• Failure of third-party infrastructure.

Where such an event affects an order, we will take reasonable steps to minimize the impact where possible.

Mandatory consumer rights remain unaffected.

34. Changes to the Services

We may modify, update or discontinue parts of the Services where reasonably necessary for operational, legal, technical or commercial reasons.

Changes may include:

• Website design;

• Functions;

• Product selection;

• Pricing;

• Payment options;

• Shipping options; and

• Third-party integrations.

Nothing in this section permits us to retroactively remove mandatory rights relating to an existing purchase.

35. Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes to the Services;

• Changes to business practices;

• Changes to technology;

• Changes to payment or delivery providers;

• Security requirements;

• Regulatory developments; or

• Changes in applicable law.

The latest version will be published through our online store.

The “Last updated” date at the top of these Terms indicates the date of the most recent revision.

Where required by law, material changes may be communicated through an appropriate additional notice.

36. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be applied to the fullest extent legally permitted.

The remaining provisions will continue in effect.

37. No Waiver

If we delay or fail to exercise a right under these Terms, this does not automatically mean that we have waived that right.

Any waiver will apply only to the specific circumstances for which it is given.

38. Entire Agreement

These Terms, together with policies incorporated by reference and other information that legally forms part of a customer purchase contract, constitute the agreement governing your use of the Services and relevant purchases.

Nothing in this section excludes pre-contractual information or customer rights that applicable law requires to form part of the purchase agreement.

39. Transfer of Rights

You may not transfer your customer account or contractual obligations to another person without our prior authorization, except where applicable law permits otherwise.

We may transfer our rights or obligations as part of a legitimate:

• Business sale;

• Reorganization;

• Merger;

• Restructuring; or

• Transfer of business assets.

Any such transfer will not reduce mandatory consumer rights.

40. Governing Law and Disputes

These Terms and purchases made through our online store are intended to be governed by applicable law and, where a contractual choice of law is permitted, the laws of Denmark.

If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protection rights that apply to you under the law of your country of residence.

If a dispute occurs, we encourage you to contact us first so that we can attempt to resolve the matter directly.

You may contact us at:

Email: support@zhbysi.shop
Telephone: +45 58 72 49 28

Where a dispute cannot be resolved directly, you may have the right to refer the matter to an appropriate consumer dispute-resolution body or competent court.

Nothing in these Terms requires a consumer to waive the right to bring a claim before a court that has jurisdiction under applicable consumer law.

41. Mandatory Consumer Rights

Nothing in these Terms is intended to:

• Exclude rights that cannot legally be excluded;

• Reduce statutory warranty or conformity rights;

• Remove remedies for defective or incorrectly supplied products;

• Restrict statutory withdrawal rights; or

• Limit any other mandatory consumer protection.

If a provision of these Terms conflicts with mandatory consumer law, the mandatory legal requirement will prevail to the extent of the conflict.

42. Contact Information

If you have questions concerning these Terms, an order, payment, delivery, return or other aspect of the Services, please contact:

Paper Tiger House
CVR number: 45511049
Responsible person: Adriana Patricia Perez Orozco

Registered address:
Åboulevard 4, 1. tv
2200 København N
Denmark

Email: support@zhbysi.shop
Telephone: +45 58 72 49 28